How to Measure, Improve, and Master First Call Resolution (FCR)
“You never get a second chance to make a first impression,” they say. And if there’s one place where this rings true, it’s in customer service. Just
We’re experts… Lead Advisors is a full advertising agency & marketing consultancy firm. Over 10 years of experience helping businesses with their direct marketing.
AI-generated content is booming—from blog posts to social captions—but let’s face it, it doesn’t always
Most people don’t obsess over
“You never get a second chance to make a first impression,” they say. And if there’s one place where this rings true, it’s in customer service. Just
Have you ever Google a doctor and wondered why some clinics pop up right away while others are buried five pages deep? That’s the magic
Ever feel like your website is a mess of random content? SEO Silos are your solution—it’s all about neatly grouping related content into structured sections
Accept the fact—Average Handle Time (AHT) is one of those metrics that can make or break a call center’s groove. You want your call center
If you’ve ever found yourself staring at a long list of keywords wondering, “How am I supposed to create content for all of these?” —
If you’re a personal injury lawyer or run a law firm, have likely heard of SEO—search engine optimization. Maybe you’ve tried it, maybe your competitors
You probably have a hundred things to do if you have a local business. You’re trying to get more customers, keep up with reviews, post
Let’s say you’re running a financial services business, and you know your expertise has the potential to help thousands of people. But there’s only one problem—
So, You Want to Master Call Center Management? Let’s Talk. Alright, let’s be real—a call center isn’t only about answering calls and keeping a nice
If you’ve ever called customer service and left the conversation thinking, “Wow, that was actually helpful,” you probably have a solid quality assurance (QA) team
Running an ecommerce SEO audit might sound as exciting as watching paint dry, but trust me, it’s the difference between a store that thrives and
The reselling space is more competitive than ever, and getting your products in front of the right buyers isn’t just about having a great selection—it’s
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