Let’s Scale your Customer Support

Remote work/outsourcing

Let’s Scale Your Customer Support

World-Class Outsourcing from the Philippines.

Always engage with your customers.

Low-Priced Outsourcing

Reduce costs by up to 60% when you outsource your call center operations-no need to build an In-house workforce.

Experienced Resources

Get highly qualified, professional call center agents to engage with your customers effectively as well as an onshore client services team to be with you every step of the way.

Blu-chip Technology

Gain access to the best technology solutions, such as enterprise-grade telephony platforms, and carrier-grade International Private Lines (IPLs) that ensure ‘local call’ clarity.

Proven Systems and Processes

Leverage our tried-and-tested ways of running results- and quality-driven campaigns that hit KPIs and service levels consistently.

Mission-Critical Support for
Growing Enterprises

Your one-stop shop for award-winning call center solutions.

Compatible with any platform or service

We’re familiar with a wide variety of software to help support your clients. We work with many SAAS and PAAS providers and are familiar with many support and live chat software. For every customer we create a custom-tailored on-boarding guide for you which includes program specific training.

Outsourcing work illustration
Process optimization

We’ll optimize your existing processes for you

Whether you’ve already clearly defined the role or if you’re not sure, our reps are quick to adapt as your company evolves. We’re not just a “people leasing” service but more of a process management company that will help not only manage your growing team but also refine and update processes for you based on our interaction with your customers.

Track your teams performance and progress

We make tracking metrics easy. Each week you’ll receive a report from your Lead Advisors Success Manager detailing all the latest metrics relevant to the role we’re filling. The report will include any metrics or data you request and more that might affect job performance to ensure a successful outcome.

Performance tracking illustration

Customers interact with your brand on their terms, time and channel of their choice. We leverage this engagement into a personalised experience that increases customer acquisition and retention.


  • Live operator inbound & outbound phone support
  • Web initiated interactions
  • Live chat support
  • Email response & ticket handling
  • Text support
  • Social media support
  • Polls/ surveys and feedback programs
  • Help desk & technical support
  • Major CRM & helpdesk cloud toolsets cross platform support


  • Deliver impactful real time interactions with customers.
  • Agents who are trained in your brand voice, expression, culture & customer service best practices to create helpful engaging experiences for your customers.
  • Deliver the right information quickly, timely & efficiently.
  • We evolve with your customer support requirements, help you shape the strategy to create personalised & meaningful customer interactions.

We take great pride in our employees and the work that they do. What sets us apart is our staff.


  • We hire talented individuals with years of experience in the BPO industry who are passionate and have the ability to create meaningful experiences for your customers.
  • We work like a family. We take joy in each others achievements, celebrate and have fun together. Our work culture attracts the best talent in the industry.
  • We care! We care for our customers & our staff. We believe a positive work space that encourages and is fun, brings out the best in each one of us and helps us to deliver & perform better each day!

Tropical country with 7,107 islands, 65% of population below 35 years and a booming US $16 billion BPO industry, it is the new BPO capital of the world!


  • It is the 3rd largest English speaking country in the world. It has a 95% literacy rate and 450,000 graduates are added to the talent pool each year.
  • English is their official language, and vast majority of Filipinos speak English with an American accent. Coupled with major bpo companies in the world setting up base in this country, there is a huge pool of talented individuals with years of work experience who have worked in business processes across B2B and B2C sectors.
  • Filipinos are passionate, eager to learn & most importantly, people who care. They are always smiling, having fun and love to watch English movies. Modern education combined with their colonial past has created a unique mix of western culture that acts a thriving ground for bpo’s.

Every business is unique and so is your customer support strategy. Over time as your customer care strategy evolves & requirements change, we create solutions that have been tailored for your consumer & brand.


  • Scalable solutions that are a right fit and unique to your business. Have a major product or service launch, event or a hackathon, or need more agents to cover the holiday sales rush? We have you covered!
  • Reliable, experienced & tech powered: our agents have access to latest technology, streamline work flows and processes.
  • Flexible: We work as an extension of your core team, enabling them to focus on key issues, escalated tickets, VIP accounts, while we manage your daily business processes.


  • For us customer support is our career and not just one department. We focus on customer experience as our core competency. We have our years of experience backed with technology and numerous real -life customer interactions that have led us to frame best customer support practices.
  • Cost effective & improved customer support experiences. We lower your costs by up to 60% and at same time empower your core teams to focus on key elements of growth.
  • Your core teams focus on innovation & are not spread thin across multiple departments.

Leasing vs Outsourcing

Which path is right for your business?

Lead Advisors isn’t just for the elite. If you’re a startup looking for remote people to handle tasks of any kind, our LeadAdvisors Leasing works great. We take care of the recruiting, hiring, compliance, and employment status so you can focus on your business and work directly with the Lead Advisors to integrate them into your company.

Alternatively, if you have an existing team or need to scale quickly, our LeadAdvisors Ops Solution will help you with your operation. We’ll provide a highly managed and consistent service experience every single month. All this without having the overhead of hiring more managers on your end as it’s all included on ours.

Hybrid Leasing

Start with 2 Monthly Subscription

Dedicated Leasing

Start with 5 Annual Agreement

Every business is unique and so is your customer support strategy. Over time as your customer care strategy evolves & requirements change, we create solutions that have been tailored for your consumer & brand.

Our Process

Virtual Assistant Process Flow

What our clients says

Let's Transform your business!

We have helped multiple startups, digital agencies, enterprises (big or small) and software product development companies to streamline their outsourcing experience without any hassle.