The Loaded Cost Comparison: What Your In-House Outbound Floor Actually Costs vs What You Think It Costs (2026)
We run outbound floors for a living. Last quarter, we sat in a boardroom in Indianapolis with a CFO, a VP of Ops, and twelve months of payroll exports printed out across the conference table. The room had already made its call. The in-house outbound floor looked cheaper than the managed BPO bid that had […]