Call Abandonment Rate: The Hidden KPI Costing You Customers
Let’s talk about something that might be quietly draining your call center’s performance without you even realizing it: call abandonment. You know the drill—your customer
Let’s talk about something that might be quietly draining your call center’s performance without you even realizing it: call abandonment. You know the drill—your customer
“You never get a second chance to make a first impression,” they say. And if there’s one place where this rings true, it’s in customer service. Just
Accept the fact—Average Handle Time (AHT) is one of those metrics that can make or break a call center’s groove. You want your call center
So, You Want to Master Call Center Management? Let’s Talk. Alright, let’s be real—a call center isn’t only about answering calls and keeping a nice
If you’ve ever called customer service and left the conversation thinking, “Wow, that was actually helpful,” you probably have a solid quality assurance (QA) team
The pay-per-call (PPC) affiliate model is becoming a top choice for affiliates aiming for high-commissioned payouts by generating incoming calls instead of clicks. This model
Running a call center can be challenging, especially when customer satisfaction is at stake. Every call represents an opportunity to build loyalty or potentially lose
Proper sales pipeline management improves the customer journey. Your call center agents guide your clients toward your brand. It would be best to plan every
The prospects you’re looking for are also searching for you. The key is connecting with them at the right time—and live transfer lead generation makes
Proper sales pipeline management improves the customer journey. Your call center agents guide your clients toward your brand. It would be best to plan every
Are you planning on outsourcing to the Philippines? Metro Manila is home to the Philippines’ call center industry, providing mutual benefit for the country and
The landscape of how to manage a call center has been making drastic changes in recent months. With limited access to physical offices, remote work
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