How to Improve Call Center Customer Service
Running a call center can be challenging, especially when customer satisfaction is at stake. Every call represents an opportunity to build loyalty or potentially lose
Category: BPO
What Is a Virtual Assistant? Learn How They Can Help You
The idea of using a virtual assistant (VA) is becoming very important for both people and businesses. A virtual assistant can greatly improve how you
Best Practices for Call Center: Sales Pipeline Management
Proper sales pipeline management improves the customer journey. Your call center agents guide your clients toward your brand. It would be best to plan every
Best Live Transfer Campaign
Best live transfer Campaign- Outbound Lead Generation The prospects you’re looking for are also looking for you. All you’ve got to do is hire a debt
How Call Centers Should Manage Sales Pipelines
Proper sales pipeline management improves the customer journey. Your call center agents guide your clients toward your brand. It would be best to plan every
Philippines Call Centers: Everything you need to know
Are you planning on outsourcing to the Philippines? Metro Manila is home to the Philippines’ call center industry, providing mutual benefit for the country and
Instagram For Business – Best Practices for Sharing Content on Instagram
Instagram For Business? Instagram is the best social media platform to discover new brands and trends. Its algorithm prioritizes blog posts in specific ways, and
How to Champion Diversity and Inclusion in the Workplace
Companies that embrace diversity and inclusion hiring practices enjoy several key benefits. The numbers speak for themselves. Research revealed that a truly diverse work environment
The Art of Working Remotely
Remote collaboration has become more prevalent, so learning the art of working remotely is crucial. In fact, the US has been steadily growing its remote
How to Manage a 200-Seat Call Center
The landscape of how to manage a call center has been making drastic changes in recent months. With limited access to physical offices, remote work
Best Live Transfer Campaign
Best live transfer Campaign- Outbound Lead Generation The prospects you’re looking for are also looking for you. All you’ve got to do is hire a debt
5 Key Trends For Business Process Outsourcing into 2023
Balancing today’s priorities while planning for tomorrow is a constant struggle. It’s clear that Artificial Intelligence (AI) is here to stay, but is 2023 the
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