What Are SEO Silos & How to Build Them for Higher Rankings?
Ever feel like your website is a mess of random content? SEO Silos are your solution—it’s all about neatly grouping related content into structured sections (or silos), so users and search engines instantly understand what your site is all about. A strong website structure isn’t just a technical thing – it’s an SEO superpower. Silos […]
Average Handle Time (AHT): Optimize Efficiency Without Sacrificing Quality
Accept the fact: Average Handle Time (AHT) can make or break a call center’s groove. You want agents to be efficient, but not so fast that customers feel rushed. Balancing speed and service is central to effective call center management. This is a critical factor for businesses that outsource to the Philippines contact centers, where […]