What Are SEO Silos & How to Build Them for Higher Rankings?
Ever feel like your website is a mess of random content? SEO Silos are your solution—it’s all about neatly grouping related content into structured sections (or silos), so users and search engines instantly understand what your site is all about. A strong site structure isn’t just a technical thing—it’s an SEO superpower. Silos help Google […]
Average Handle Time (AHT): Optimize Efficiency Without Sacrificing Quality
Accept the fact—Average Handle Time (AHT) is one of those metrics that can make or break a call center’s groove. You want your call center agents to be efficient, but not so fast that customer calls feel rushed. On the flip side, longer calls can signal great service—or a process that’s seriously dragging. It’s one […]
