In today’s highly competitive corporate world, companies have started preferring business process outsourcing as a simple and effective option. Apart from telemarketing, the BPO industry now includes a variety of services including web design, web development, graphic design, social media, and more. Generally, businesses look for contact center companies to ensure that they are connected with their customers…
Many startups, small and medium sized businesses (SMBs) do not have access to the same resources as large or multinational businesses do. Due to lack of staffing resources, capital, dedicated tools and support, many tasks are either not completed on time or lack efficiency. If you own a small or medium sized business that is…
Big corporate organizations like to stay focused on their core capabilities to stay on top of their game. This is why most call centers outsource their functions to specialized services. Launching a multichannel service center can be extremely expensive. Apart from a hefty investment in high-end technological equipment, this also requires a lot of time…
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