Authors
Duane Martinez
SEO Content Specialist
Duane is a results-driven SEO Content Specialist who combines strategic keyword research with engaging storytelling to maximize organic traffic, audience engagement, and conversions. With expertise in AI-powered SEO, content optimization, and data-driven strategies, he helps brands establish a strong digital presence and climb search rankings.
From crafting high-impact pillar content to leveraging long-tail keywords and advanced link-building techniques, Duane ensures every piece of content is optimized for performance. Always staying ahead of search engine updates, he refines strategies to keep brands competitive, visible, and thriving in an ever-evolving digital landscape.
Articles
You’ve worked hard to create quality content, and now it’s time to ensure that as many people as possible see it. One way to do that is by repurposing your content into different formats so that it can be consumed in various ways. Not only does this give you a
Artificial intelligence call center technology is not the future – it’s already here. Think back to calling up support in 2020? Well, over and over again, being kept on hold, endless transfers, robotic menus. Fast forward to 2025, and you’re talking to a smart virtual agent that gets exactly to
Let’s face it – call center coaching isn’t one of those buzzwords that management throws around at annual reviews. It is the lifeblood of any high-performing support team. Fundamentally, call center coaching is more than just the essence of what it means to guide and develop call center agents so