Artificial Intelligence Call Center: How Smart Automation is Redefining CX and Sales
The era of “Press 1 for Support” is dead. In 2026, Agentic AI has replaced static menus with natural conversation. These systems don’t just comprehend intent; they execute complex workflows—like processing returns or verifying insurance—entirely on their own. Platforms such as HeyCX enable this magic to happen across channels: voice, chat, SMS, 24 hours a […]