How to Measure, Improve, and Master First Call Resolution (FCR)
“You never get a second chance to make a first impression,” they say. And if there’s one place where this rings true, it’s in customer service. Just imagine—when someone approaches your support team, they expect a quick, clean fix. They don’t want the runaround or be told to call back. They want answers now. That’s when First Call Resolution, […]
