Before a BPO contract is signed, one question is rarely given a clear answer: What does month one look like?…
Every dialer vendor has the same pitch. The predictive company says predictive gets the most talk time. The power dialer…
Every year, billions are spent on lead gen. Yet a 2024 study by RevenueHero found that over 63% of businesses…
Your business needs someone to manage the CRM. Someone to run outreach calendars, handle inbound leads, and keep the content…
Your in-house call center agent earns $18 per hour. Add benefits, and the number looks like $22. That's what most…
Call center automation uses technology to automate tasks that agents perform manually. It covers dialing, lead routing, QA, compliance, and…
The weekly report is pulled. It shows 4,847 calls placed and 34 disposition codes. Three agents are found using "No…
Inbound call center support involves handling calls, emails, chats, and texts initiated by customers, not by the company. When this…
When four vendor dashboards are opened on a Monday morning, something has gone wrong. One is for dialing. One is…
Every Monday, the same report shows up. The BPO vendor sends a dashboard. Contact rate: 24%. Transfer-set rate: 18%. The…
The average TCPA class-action settlement ranges from $5 million to $75 million. The amount depends on call volume, violation type,…
A sales floor owner hired an agency two years ago. They made a strategy deck, held three calls, set up…