Inbound call center support involves handling calls, emails, chats, and texts initiated by customers, not by the company. When this…
When four vendor dashboards are opened on a Monday morning, something has gone wrong. One is for dialing. One is…
Every Monday, the same report shows up. The BPO vendor sends a dashboard. Contact rate: 24%. Transfer-set rate: 18%. The…
The average TCPA class-action settlement ranges from $5 million to $75 million. The amount depends on call volume, violation type,…
A sales floor owner hired an agency two years ago. They made a strategy deck, held three calls, set up…
You're paying $8-15 per internet lead. Contact rates sit at 18%. Your closers are idle half the day. They burn…
You spent $42,000 on leads last month. Contact rate: 11%. You switched vendors. New contact rate: 13%. Now you think…
The qualifying agent spent four minutes on the phone. They built rapport, checked the prospect's debt against a $12,000 minimum,…
Your pipeline isn't stalling because of bad leads. It's stalling because the people responsible for finding them are also responsible…
Managing a website with 10 pages is a small job. Managing one with 10,000 pages is a whole different challenge.For…
Most financial services lead programs are built around the wrong metric. Cost per click and cost per lead are easy…
Most outbound dialing campaigns fail before the first call goes out. Outbound still works. The problem is how most campaigns…